{"id":1277,"date":"2011-12-08T15:36:28","date_gmt":"2011-12-08T19:36:28","guid":{"rendered":"http:\/\/www.rotsaertdental.com\/index.php\/"},"modified":"2025-07-03T12:25:52","modified_gmt":"2025-07-03T17:25:52","slug":"accessible-customer-service-plan-providing-goods-and-services-to-people-with-disabilities","status":"publish","type":"page","link":"https:\/\/rotsaertdental.com\/index.php\/accessible-customer-service-plan-providing-goods-and-services-to-people-with-disabilities\/","title":{"rendered":"Accessible Customer Service Plan – Providing Goods and Services to People with Disabilities"},"content":{"rendered":"

Rotsaert Dental Laboratory (hereby referred to as Rotsaert Dental Lab) <\/strong>is committed to excellence in serving all customers including people with disabilities.<\/p>\n

Assistive devices<\/h3>\n

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.<\/p>\n

Communication<\/h3>\n

We will communicate with people with disabilities in ways that take into account their disabilities.<\/p>\n

Service animals<\/h3>\n

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.<\/p>\n

Support persons<\/h3>\n

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.<\/p>\n

Notice of temporary disruption<\/h3>\n

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities at 71 Emerald St. South in Hamilton<\/strong>, Rotsaert Dental Lab will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.<\/p>\n

The notice will be sent to our client offices via mail\/delivery or email.<\/p>\n

Training for staff<\/h3>\n

Rotsaert Dental Lab <\/strong>will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:<\/p>\n

Customer service representatives, sales associates, managers, department heads, maintenance persons, delivery persons, and shade team.<\/strong><\/p>\n

This training will be provided to staff within the first three months of their initial hire and within 30 business days of changes to this policy.<\/strong><\/p>\n

Training will include:<\/p>\n