Send Us Your Case

Box with fragile stamp

Digital Impression or Physical Impression

Sending your Digital Impression Case

Medit i500/ i700

– Create or Login to your Medit Link account
– Select “CASE BOX” on the left
– Click your scanned case to open it
– With the case open, click the ‘Order’ button at the bottom
– The Order Case window will open. Be sure to check the Partner in the drop down menu at the top.
– Choose your delivery date, and add any notes you wish to in the Memo For Order field. Then click Ok
– The order will process and be sent to the Partner. You will be returned to the case window, and you will now see an “Ordered” indicator on the case information.


– Create or Login to your CEREC Connect account
– Type “Rotsaert Dental Laboratory Incorporated” in the box for Company Name
– Click FIND
– Check the box to the bottom left for “Rotsaert Dental Laboratory”
– Click ADD to complete the registration


– To connect with Rotsaert Dental Laboratory, call Align Technology at 800-577-8767 and request to have your scanner connect with Lab ID 4389
– After connecting to us as a Lab, select Rotsaert Dental Laboratory on your scanner when sending files


– Go to in a web browser
– Connect with “Rotsaert Dental Laboratory Incorporated” by searching
– After connecting to us as a Lab, select “Rotsaert Dental Laboratory Incorporated” when sending files

3M™ True Definition Scanner

Call 3M support at 800-634-2249 select Option 3
– Select Option 1 and request support Emerald Dental Works be added to your scanner
– 3M will then confirm with Emerald Dental Works and add connection remotely

E4D-Planmeca Planscan

– Select Find a lab option on your scanner
– Search for either Emerald Dental Works or
– Add Emerald Dental Works
– Select Emerald Dental Works when submitting scans


Option 1
– Email Emerald Dental Works at

Option 2
– Visit Carestream Connect on your scanner
– Search for Emerald Dental Works
– Add Emerald Dental Works
– Select Emerald Dental Works submitting scans raw STL files
– Email Emerald Dental Works at

Send us your Physical Impressions

Models and Impressions

Sending us your physical case is easy! Just follow the three steps below:

First Step:

Call the Rotsaert toll-free number at 1-800-263-2113. Ask if we have a driver that will be in your area. We have six different routes! Not on a driver route? Do not worry! Our receptionists will walk you through sending us your case via FedEx. If you are within Canada, we will pay the courier charges both ways!

Second Step:

Include the following with every case you send:

  • An impression or 2 working models
  • One (1) accurate opposing model
  • Bites, when needed
  • Study Model & Photographs for anterior work

Third Step:

Package your case for maximum protection. Make sure you have at least two layers of bubble or one layer of foam wrap around each item. Tape, or use a rubber band to secure the models. Place the models and impressions into a Rotsaert box, add extra padding, seal the box and ship to Rotsaert Dental Laboratory Incorporated.


Call us at 1-800-263-2113 or email us at We will send you an email with the Shipping label. Please print label and attach on your package. After the case is packed, go on the UPS/FedEx Courier website and schedule a pickup. Please make sure you take a note of the “Pickup Confirmation Number” for future reference. If the driver does not show up the same day, as this might happen because of a new location, email or call us and we will assist you.

For International Customers, please include two (2) copies of the prescription and bill of lading.

Rotsaert Dental Laboratory
71 Emerald Street South
Hamilton, Ontario L8N 2V4
Tel: (905) 527-1422 | Fax: (905) 527-1048
Toll-free: 1-800-263-2113

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